Frequently Asked Questions

Develop Nepal is a community platform that allows citizens to report local infrastructure issues (like road damage, broken streetlights, garbage problems) directly to local leaders. It promotes transparency and accountability in community development.

Yes, Develop Nepal is completely free for all citizens. Local leaders also use the platform free of charge to serve their communities better.

Anyone living in Nepal can use Develop Nepal. Citizens can report issues, and verified local leaders (ward members, municipality officials) can respond to and manage these reports.

Yes, we take privacy seriously. Your personal information is encrypted and never shared with third parties. Your name and photo are visible on issues you report, but your email and phone number remain private.

Click on "Report Issue" in the navigation menu. Fill in the title, select your district and ward, add a description, upload photos, and optionally provide an estimated budget. Then click "Submit" to post your issue.

You can report various infrastructure and community issues including: road damage, broken streetlights, garbage dumping, water supply problems, drainage issues, public toilet conditions, damaged bridges, and other local development concerns.

While photos are not mandatory, they are highly recommended. Clear photos help leaders understand the severity of the issue and verify its authenticity. Issues with photos typically get faster responses.

Urgency levels help prioritize issues:
High: Immediate danger or critical infrastructure (collapsed bridge, major road blockage)
Medium: Significant inconvenience but not dangerous (broken streetlights in busy area)
Low: Minor issues or aesthetic problems (graffiti, small potholes)

No, you need to be logged in to report issues. This helps prevent spam and ensures accountability. However, your personal contact details remain private - only your name and profile photo are visible on the issue.

Click the "Login" button in the top right corner, then choose "Sign up". You can register using your email address or sign in with Google for a faster process.

On the login page, click "Forgot Password". Enter your email address, and we'll send you a link to reset your password. Follow the instructions in the email to create a new password.

Yes, go to "My Profile" from the user menu. You can update your display name, profile photo, and other information. Your email cannot be changed as it's used for login.

To delete your account, please contact our support team at support@developnepal.com with your account details. We'll process your request within 48 hours. Note that your reported issues may remain visible but will be anonymized.

To become a verified leader, you need to contact our support team with official documentation proving your position in local government (e.g., ward member, municipality official). We'll verify your credentials and upgrade your account within 2-3 business days.

Verified leaders can:
- Accept or reject reported issues
- Mark issues as "in progress" when work begins
- Mark issues as "resolved" when completed
- Comment on issues to provide updates
- See issues filtered by their district

Log in to your leader account, browse issues in your district, and use the action buttons on each issue card. You can accept, reject, or mark issues as complete. You can also add comments to provide detailed updates to citizens.

Currently, this feature is in development. For now, you can comment on issues to redirect them or contact relevant departments manually. We're working on adding department-level assignments in a future update.

Try these steps:
1. Refresh the page
2. Clear your browser cache
3. Use an updated browser (Chrome, Firefox, Safari)
4. Check your internet connection
5. If problems persist, contact support

Photo upload issues can occur if:
- File size is too large (max 5MB per image)
- File format is not supported (use JPG, PNG)
- Slow internet connection
Try compressing your images or using a different browser.

Currently, we offer a mobile-friendly website that works well on all devices. We're developing native Android and iOS apps, which will be released in 2025. Stay tuned for updates!

If you encounter any technical issues or bugs, please report them through our Feedback page or email us at tech@developnepal.com with details about the issue and steps to reproduce it.